Shipping Policy

Below are the average delivery times for all our parcels:

- Once you place your order, we need 1-3 working days to process it. During the week it takes one working day, but if you place your order on a Friday evening or at the weekend it may take a little longer.

- Once processed, your order is dispatched and will be delivered on average within 8-12 working days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or comments, please do not hesitate to contact our customer service team.

Cancelling an order

Once you have placed your order, it is immediately prepared for dispatch by our automated systems. Therefore, unfortunately, it is not possible to cancel a completed order. If you have any concerns about the product you have received, we offer a hassle-free returns process. You have the right to return your order within 14 days of receipt and receive a full refund.

Shipping Costs

We cover the shipping costs for each order. There is no minimum order quantity.

Origin of Products

Jhanelwilson  works with a global network of suppliers, including many from China, to provide you with quality products at competitive prices. We understand that you may be wondering where our products come from, but rest assured that we follow strict international standards. Each product is carefully inspected and tested before shipping and we only work with reliable manufacturers who are committed to excellent quality. Our goal is to provide you with the best products that you can't find in stores, at the best price. Your satisfaction and peace of mind are our top priority.

Do you have questions about your order?

Then please check out our FAQ page first. Your question will probably be answered there. If not, please contact us via the contact page. Our customer service is available 7 days a week and always responds within 24 hours.